Terms and Conditions
Please read our terms and conditions before placing an online order
Welcome to www.sassandedge.com website terms and conditions of use. These terms and conditions apply to the use of this website at www.sassandedge.com. By accessing our website and/or placing an order, you agree to be bound by these terms and conditions, they form an integral part of the contract between us. If you do not accept these terms, please do not use this website. Our company registration number is 10736617
You can access most areas of www.sassandedge.com without registering your details with us. Limited areas of this website are only open to you if you register. We may revise our terms and conditions periodically by updating this post. Do check this website from time to time to review the current terms and conditions that are binding to you. If you do not accept any updates to the terms and conditions, you should not continue to use this website.
We will endeavour to ensure that our website is available 24 hours a day, we will not be liable if it is unavailable for any period. Our website may be suspended without notice for system failure, maintenance, repair, or other reasons out of our control.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
You are deemed to place an order with the Company by ordering via our online checkout process. Part of the process will enable you to check your order and correct any errors, thereafter we will send you an order acknowledgement to the email address provided to us, detailing the products you have ordered. You warrant to us that all information which you are required to provide is accurate and complete in all respects at the time of the order and that this relates to the person placing the order, not to any third party.
We accept the order when it is dispatched, upon which a despatch email confirmation will be sent. When the order is dispatched the purchase contract will be made, even if your payment has been processed immediately, unless we have notified you that we do not accept your order. Order cancellations will only be accepted for up to 1 hour after your order is placed.
Your order may not be accepted in the following circumstances:
- Where goods are not available
- Where we are unable to obtain authorisation for your payment
- If there has been a pricing or product description error
- If you do not meet the eligibility criteria set out in our terms and conditions
- If we receive a high security alert connected with your order
We will give you an estimated delivery date for your goods, but no times or dates will be guaranteed. We take great care in packaging your goods, if they arrive and look like they have been damaged in transit, please notify us within 48 hours of receipt, ensure that you take photos of the goods and packaging received and keep the original packaging as this may be required when making a claim.
The prices that are shown on our website are in GBP and are inclusive of VAT at the applicable rate of the time of purchase. We will change the VAT rate as required by law. Where we charge separately for postage/shipping and packing, the appropriate rates are set out elsewhere on this website.
We reserve the right to review and change our prices periodically. Any prices shown on the website are current for the product at that time. All published prices are subject to change at any time without notice.
Cancellation and Returns Policy
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you, or if we have already despatched the goods to you, by returning goods to us in accordance with our returned goods policy.
You can return goods you have ordered from us for any reason providing you return the goods to us within 14 days of receipt for a full refund (excluding the original shipping cost) or exchange. The cost of returning the goods to us will be borne by you. You must take reasonable care of all goods in your possession and return them to us appropriately packaged to avoid damage. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
Items should be returned in their original packaging to ensure they are protected in transit. Shoe boxes are considered part of the product and should be protected, your return may not be accepted if the box is damaged. Items should be returned new, unused and with the Sass & Edge and the brand labels and/or tags attached. Returns that are damaged or soiled may not be accepted and will be sent back to the customer, shoes should be tried on a carpeted surface. We do not accept returns of knickers, earrings, skincare or toiletries.
Upon receipt of the goods, we will give you a full refund of the amount paid, this will include any discounts received at the time of purchase, and will exclude any shipping costs paid at the time of purchase.
Should you want to exchange your goods, you will need to notify us within 7 days of receipt of the goods to enable us to put the goods, if available, on hold. A note should then be included in your returned goods to ensure that the goods placed on hold goods are appropriately exchanged.
Goods received outside of the return’s timeframe will not be accepted and will be returned to the customer.
Goods are classified as faulty when they are received damaged or where a manufacturing fault occurs within six months of purchase. Damage caused by wear and tear are not considered to be faulty. Should you receive a faulty item, please notify us within 7 days of becoming aware of the fault so that we can determine, in discussion with you, whether the defect is our responsibility.
Billing and Account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
When you place an order you will have to provide us with some personal information. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging for the goods to be delivered.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input e.g. search tools within the website. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Errors, inaccuracies and omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
You are permitted to print and download extracts from this website for your own use on the following basis:
a) no documents or related graphics on this website are modified in any way;
b) no graphics on this website are used separately from accompanying text; and
c) any of our copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
Subject to clause above no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
To register with www.sassandedge.com you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) to submit false or misleading information;
g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
j) for any obscene or immoral purpose; or
k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties, Limitation of Liabilities
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sass & Edge, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Sass & Edge and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
Questions about the Terms of Service should be sent to us at email@example.com.