The last postage date for pre Christmas delivery is Wednesday 20 December (standard shipping). Orders can be placed on Thursday 21 December, however you will need to select 'Next day delivery'. Order must be placed before 2pm, 21 December. This information has been taken from the Royal Mail website.
Please note that online order terms and conditions remain valid for orders placed online, shipped and collected in-store, see below for more details.
For same day dispatch with all delivery methods, order before 12 pm GMT.
Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.
Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.
Delivery & Payment Terms and Conditions
Online orders must be placed before 12 noon GMT to ensure same day dispatch.
UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days.
We can send your order to any address where it can be signed for. As soon as it is signed for, by you or someone else, the dispatch process is complete and the responsibility for your purchase passes to you.
As a guide, we aim to have your order packed as quickly as we can - usually within 24 hours, this may be longer during busy periods.
Bank holidays: please note that we do not ship during bank holidays. Any orders placed during a bank holiday will be processed the next working day.
We are able to ship internationally. Overseas shipment sare sometimes subject to delays due to the delivery country's customs. You are responsible for paying any additional taxes, customs fees, duties and tariffs. Please refer to your local regulations for more information.
Sometimes international packages can get stuck in customs. Unfortunately this is out of our control and so delivery times may be a little longer than expected.
Returns and Exchanges
You have the right to cancel your order with us under the Distance Selling Regulations 2000, but to make life easy, you can simply return or exchange items you order by letting us know within 14 days of receipt.
All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.
To exchange, simply email us at firstname.lastname@example.org or call 01962 867911 and we will handle your request. This will enable us to put the item on hold and confirm that we have it in stock.
To return, please follow these instructions:
1) Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.
2) Please return your item(s) in the packaging we sent them in to ensure the item(s) arrive at Sass & Edge in pristine condition.
3) Include the invoice for your purchase inside the parcel.
4) Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
Returns in store: You are able to return online orders directly to us in store.
Collect in store: When collecting your order in store these items must not be tried on in the shop. Items should be taken home to try and returned to store for a refund or exchange if necessary.
Late Returns: You have 14 days from when you receive your parcel to return your items back to us. If the goods are returned outside of this timeframe then the goods will not be accepted and returned to the customer.
Acceptance of order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.